Returns & Refunds Policy

We want you to be completely satisfied with your purchase. If for any reason you need to return an item, please review our return conditions below.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

✅ The item must have been purchased within the last 30 days.
✅ The item must be in its original packaging and unused condition.

Non-Returnable Items

Certain products cannot be returned, including:

❌ Customized or personalized items created specifically for you.
❌ Perishable goods or items with a limited expiration period.
❌ Products that have been unsealed after delivery for hygiene or health-related reasons.
❌ Items that have been combined with other goods in a way that makes them inseparable.

We reserve the right to decline returns if they do not meet these conditions, at our sole discretion.

How to Return an Item

Customers are responsible for the shipping costs and risks associated with returning items. Please send all returns to the following address:

📍 Rise Of Cleopatra Returns
Street: Karu tn 7-8
City/Town: Tallinn
State: Estonia
Zip/Postal Code: 10120
Country: Estonia

🚚 Important Notes:
• We are not responsible for items lost or damaged during return shipping.
• We recommend using a trackable and insured shipping method to ensure safe delivery.
• Refunds cannot be processed until we receive the returned items or proof of delivery.

Gift Returns

🎁 If the item was marked as a gift and shipped directly to you:
• You will receive a gift credit for the value of the return.
• A gift certificate will be issued once we receive the returned item.

🎁 If the item was not marked as a gift or the gift giver had it shipped to themselves before giving it to you:
• The refund will be issued to the original purchaser.

Contact Us

If you have any questions about our return process, feel free to reach out: 📧 Email: support@riseofcleopatrastudio.com

Why Our Policy Works for You

✔️ Transparent conditions aligned with consumer protection laws.
✔️ Clear guidelines to ensure a smooth and fair return experience.
✔️ Structured in accordance with global e-commerce standards.

Final Thoughts

At Rise Of Cleopatra, we are committed to providing an outstanding shopping experience. If you have any concerns or need further assistance, our support team is here to help at support@riseofcleopatrastudio.com.